Privacy Policy

At Freedom Outdoors ("we", "us", or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our customers and website visitors, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect the following types of personal information when you interact with our website, place an order, or contact us:

Personal Identifiable Information (PII):

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via third-party payment processors)

Technical Information:

IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and tracking technologies

How We Use Your Information

We collect and use personal information for the following purposes:

To process and fulfill your orders
To communicate with you about your order, shipping updates, or customer service issues
To send transactional emails and optional marketing messages (with consent)
To prevent fraud and protect our website from unauthorized activity
To comply with legal and regulatory obligations
To improve our website and enhance your customer experience

Consent

By submitting your personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, please contact us at utopiapaddlesports@gmail.com

Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:

Service Providers:

We may disclose information to trusted third-party service providers (e.g., payment processors, shipping companies, IT providers) who help us operate our business. These providers are contractually obligated to protect your information and use it only for the purpose of delivering services on our behalf.

Legal Compliance:

We may disclose personal information if required by law, court order, or to comply with government requests.

Business Transfers:

In the event of a sale, merger, or acquisition, your information may be transferred to the new owners as part of business assets, subject to the same privacy commitments.

Data Storage and Security

We use industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include:

SSL encryption for data transmitted during checkout
Secure servers and firewalls
Access controls and password protection
Regular system monitoring

However, no method of electronic storage is 100% secure. You provide information at your own risk.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website performance.

Types of cookies we use:

Essential Cookies: Required for site functionality (e.g., shopping cart)
Analytics Cookies: To understand visitor behavior (e.g., Google Analytics)
Marketing Cookies: To serve relevant ads (if applicable)

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.

Your Rights Under PIPEDA

Under Canadian privacy laws, you have the right to:

Access your personal information held by us
Request correction or updates to your information
Withdraw consent to the use or disclosure of your information (subject to legal restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To exercise your rights, contact us at: utopiapaddlesports@gmail.com

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax and recordkeeping purposes).

Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with the revised effective date. Your continued use of the website after changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:
📧 Email: utopiapaddlesports@gmail.com
📞 Phone: 705-309-8815

By using our website or submitting your information, you agree to the terms outlined in this Privacy Policy.